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ITSM Guide to Evaluation and Selection

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"ITSM Guide to Evaluation and Selection"

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Many organizations continue to manage their IT Service Desk using a rudimentary ticketing platform. The trend is to upgrade tech and engage in life-cycle ITSM, including change management, problem management, and asset management, and support ITIL. Find out what IT leaders experienced during their recent ITSM refresh by attending this webinar. Can you draw any insights from their evaluation process as you begin your own search?

5 Key Evaluation Pillars for ITSM Platforms:
1. Admin Burden: is this a no-code platform for easy administration?
2. Self-Service: can you easily create a portal with a knowledge base?
3. Resource Capacity Planning:  balancing resources across tickets & projects.
4. Automation: drag & drop workflow to help reduce manual processes.
5. Integration: pre-built integrations to the full ecosystem of applications.

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