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As the manufacturing industry accelerates out of post-pandemic doldrums and works to build more resilient supply chains, digital transformation and IT modernization stand at the forefront of their strategic action in the coming year. Manufacturers must understand that as they add these new technologies they’ll also need to update their IT Service Management (ITSM) function to maintain high
service levels supporting their ever-growing bench of mission-critical IT systems and users. Download this report to look at key ITSM challenges & opportunities in the manfucturing sector.
44% of IT leaders in manufacturing point to high ticket volume and a lack of resources as a top ITSM challenge.
24% do not have a self-service portal and of those that do, only one third state that their portal is effective - how can you drive adoption with a better portal?
59% are unable to manage tickets & projects together in one place and 56% do not have Project Portfolio Management in place.
Learn how you can leverage no-code tech to drive better ITSM automation, self-service, and resource capacity planning.
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