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AUTOMATE IT Playbook:  Stop spinning your wheels on mundane, repetitive tasks that should be automated.  10 IT leaders share how they have used automation to reduce manual processing.

Reduced budgets and limited resources aren’t new problems. We hear it over and over - there is a significant shortage of resources. Between the great resignation, the move to remote work and the increased demand for resources to support a mobile workforce, we now have a situation where the IT service desk can’t keep up. Meanwhile, demand for these resources outside of just ticket triage is high, so how can we put more time in the day, and remove the mundane, repetitive tasks that not only steal all the hours – they also bring down morale and further contribute to great the resignation?

“We are looking at where we can automate more manual tasks so we can take what’s already an overallocated workforce and make sure we are allocating them to things that require more specialized expertise
and a human touch," explains Deputy CIO at UTHSCH.

“Everybody has a limited staff. Having a system like TeamDynamix makes a huge difference…We have better communication now, and tickets are getting handled much faster. The platform saves everyone a lot of time and helps us make sure that nothing gets lost in the shuffle," adds the CIO from City of Avondale.

Download this playbook to see what you can do to reduce resource and budget drain using no-code IT Service Management automation.

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