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"State of IT Team Resource Drain"

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Skilled technologists tend to gravitate to IT for the opportunity to innovate, to solve complex technical problems, and to work with cutting edge technology. But look under the hood at a typical IT professional’s workload, and the truth is that their schedule tends to be cluttered with administrative drudge work. What’s more, many of the do-it-yourself automation fixes that IT teams devise to ease their overburdened schedules of tedious tasks, can sometimes create hidden administrative strains later down the line.

Data from InformationWeek’s 2022 State of Automation in IT survey shows that IT teams are spending weeks and even months of people-hours per year on the least innovative scut work. When they do build out automation workflows and integrations, the scripts powering them are often uncontrolled, lack visibility, and are ripe for redundancies. This is causing significant backlogs and failing to meet the needs of stakeholders and business at large.

58% of organizations say their IT team spends more than five hours per week (six-and-a-half work weeks annually)
fulfilling repetitive requests from the business.

90% of respondents say that manual and repetitive IT tasks contribute to low morale and attrition in their organizations.

45% of IT teams spend more than five hours per week writing scripts for workflow and automation.

A quick calculation shows that an IT worker (or team) who
spends 10 hours a week on these manual duties is wasting more than one financial quarter every year chasing down the most tedious undertakings.

Not only is this draining corporate resources, but it also wears on the souls of the IT specialists who are called to their profession to innovate, not to do technical grunt work.

When you look at these statistics in light of the Great Resignation, that has had workers of all types quitting their unsatisfying jobs to pursue more rewarding work, that should rightfully concern IT managers. Our survey linked this onslaught of repetitive work to IT employee satisfaction and the results weren’t pretty. Approximately 90% of respondents say that manual and repetitive IT tasks contribute to low morale and attrition in their organizations.

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