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Healthcare organizations today are more challenged than ever when it comes to managing heavy workloads. This is due to a number of factors, including staffing shortages, revenue challenges, the proliferation of technology, aging infrastructure, and more. Hospitals and health systems are especially vulnerable at this moment in time. IT leaders are particularly hit with these challenges. Not only are IT departments in hospitals and health systems facing staffing challenges, they are under pressure due to limited resources and constrained budgets. Yet, the picture isn’t as bleak as it may seem.
Automation through modernizing IT service management (ITSM) can be a huge asset to companies that are looking to better serve their customers without further straining already stretched staff. With this, the push to go beyond IT for a true Enterprise Service Management (ESM) approach further allows for enterprise automation to help alleviate staffing constraints.
Learn how you can modernize your IT Service Desk.
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